产品被商标持有者投诉是假的,账号被暂停销售!

问题

RT.商标持有者这是要搞事啊!产品明明没有假好吗!我有发票,是跟一个可靠的供货商买的。把材料发给他和亚马逊,但实在是等不了了,亚马逊又不回我。崩溃

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长这么帅容易吗 7月 3 回答 322 访问 新人 0

回答 ( 3 )

  1. 像这种情况你只能让这个商标持有者撤诉,然后再通知亚马逊解除限制。亚马逊不会回你,一般会限制某个“假的”产品,但不会中止整个账号(除非不止一个人投诉你卖假货,或者你只卖这个牌子的产品

  2. 亚马逊不是有发邮件给你,让你联系对方么?像之前亚马逊发给我的: First, you can ask the rights owner to withdraw their complaint: XXXXXXXX(对方邮箱) If the rights owner finds they reported your items in error, please ask them to contact us at notice-ro-reports@amazon.com. Second, you can provide evidence that the items you sold are authentic. If you believe the rights owner reported in error because you can verify the authenticity of your items, reply to this email with the following information for each ASIN:(如果你的产品是正品,是对方搞错了,那你要提供证据证明) Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.(过去1年的购买发票/收据的副本) Contact information for your supplier, including name, phone number, address, and website.(供应商的联系方式,包括名字、电话号码、地址、网站)

  3. 其实除了发票,你最好还要有一封制造商写的,证明你是授权零售商的邮件(要盖章签字),然后发给亚马逊

回答

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